Return and Refund Policy

Thank you for shopping with Apparel Knits.

Since all our products are custom-made on order, we encourage you to read our Return and Refund Policy carefully before placing your order.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined below. These definitions apply equally whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to Apparel Knits.

  • Goods refer to the custom clothing and related items offered for sale on the Website.

  • Orders mean a request by You to purchase custom Goods from Us.

  • Service refers to the Website and all related order processing.

  • Website refers to Apparel Knits, accessible from [your website URL].

  • You means the individual placing an order with Us, or the legal entity on whose behalf the order is placed.

Custom Order Cancellation Policy

Due to the custom nature of our products, we do not offer cancellations once the production process has started.

If you wish to cancel an order, please contact us within 12 hours of placing it. After that period, the order enters production and cannot be changed, canceled, or refunded.

You can inform us of your request by:

We’ll confirm the cancellation only if production has not yet begun.

Return Conditions

As all products are made-to-order and customized according to your provided specifications, we do not accept returns or exchanges unless:

  • The item is damaged, defective, or

  • You received the wrong product due to an error on our part.

To be eligible for a return under these circumstances, please make sure:

  • You contact us within 7 days of receiving your order.

  • The product is unused, in original condition and packaging.

  • You provide clear photos of the defect or error.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized products made to your specifications (including measurements, designs, logos, or names).

  • Items with personal embroidery, printing, or tailoring.

  • Products that are damaged due to improper care after delivery.

Refunds

If your return is accepted, we will notify you and process your refund to the original payment method within 7–14 business days.

Please note:

  • Only regular-priced items may be eligible for a refund.

  • Sale or discounted items are non-refundable.

We reserve the right to refuse refund requests if the product does not meet our return criteria.

Returning Goods

If a return is approved, You are responsible for the cost and risk of returning the item. Please send the item to:

Apparel Knits
Lahore, Pakistan.

We recommend using a trackable and insured courier service. We are not responsible for lost or damaged return shipments.

Contact Us

If you have questions or need support regarding our Return and Refund Policy, feel free to contact us: